Last Updated: August 1, 2026
This Privacy Policy explains how Thais R House Cleaning LLC, operating under the Pro Shine Cleaning Services brand and referred to as "Pro Shine," "we," "our," or "us," collects, uses, shares, and protects personal information.
This Policy applies when you:
- Visit https://www.proshinerva.com;
- Request an estimate;
- Schedule or receive a cleaning service;
- Contact us by telephone, email, text message, or website form;
- Interact with our social media pages;
- Submit a review, testimonial, photograph, or feedback.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including: name; email address; telephone number; service address; billing address; property type, size, and condition; number of rooms or service areas; cleaning preferences and instructions; services requested; preferred dates and scheduling information; property access instructions; communications with Pro Shine; reviews, testimonials, photographs, and feedback; and information included in employment inquiries.
Please do not provide highly sensitive information through a general website form or unsecured email unless we specifically request it through an appropriate method.
Service and Transaction Information
When you request or receive services, we may maintain information such as estimates and proposals; appointment and service history; services requested or performed; customer preferences and service notes; invoices; payment status; customer-support records; and cancellation or rescheduling information.
Payments may be processed through third-party payment providers. Pro Shine may receive transaction details such as the payment amount, date, status, and confirmation information. Complete payment-card information may be collected and processed directly by the payment provider rather than stored by Pro Shine.
Information Collected Automatically
When you visit our website, we or our website providers may automatically collect: Internet Protocol address; browser and device type; operating system; referring website; pages viewed; date and time of access; approximate location based on technical information; interactions with forms, buttons, and links; and cookie, analytics, or advertising identifiers. This information may be used to operate, secure, analyze, and improve the website.
Information From Other Sources
We may receive information through third-party platforms and services, including Google Business Profile; Google Ads or Google Local Services Ads; Facebook; Instagram; online review platforms; referral partners; website hosting and form providers; scheduling or customer-management platforms; email and SMS providers; and payment processors. Information collected directly by those providers is also governed by their own privacy policies.
2. How We Use Personal Information
Pro Shine may use personal information to:
- Respond to questions and inquiries;
- Prepare and provide estimates;
- Schedule and confirm appointments;
- Perform requested cleaning services;
- Communicate arrival times or scheduling changes;
- Process and document payments;
- Send invoices and receipts;
- Provide customer support;
- Maintain service and customer records;
- Follow customer preferences and property instructions;
- Request reviews or service feedback;
- Improve our website, services, and customer experience;
- Measure advertising and marketing performance;
- Prevent fraud, misuse, and security incidents;
- Protect the safety and rights of customers, workers, and Pro Shine;
- Comply with legal, insurance, accounting, and tax obligations;
- Send marketing communications when permitted and consistent with your choices.
We seek to collect only information that is reasonably necessary for the purposes described in this Policy.
3. Email Communications
We may send service-related emails regarding estimate requests, appointment confirmations, schedule changes, cleaning services, invoices and payments, customer-support matters, and updates concerning an existing customer relationship. We may also send promotional emails when permitted by law.
You may unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting us at proshinerva@gmail.com. Unsubscribing from marketing emails will not prevent us from sending necessary communications about an estimate, appointment, payment, or requested service.
4. SMS and Text Messages
When you provide consent to receive text messages from Pro Shine, messages may include responses to inquiries; estimate follow-ups; appointment confirmations and reminders; arrival and scheduling updates; service notifications; invoice or payment reminders; customer-support messages; feedback requests; and promotional offers when separately authorized.
Message frequency may vary. Message and data rates may apply. You may opt out of nonessential SMS communications at any time by replying STOP. For assistance, reply HELP or contact Pro Shine at (804) 551-8988.
Consent to receive promotional text messages is not a condition of purchasing services. Pro Shine does not sell mobile telephone numbers or SMS consent information to third parties for their independent marketing purposes.
We may use third-party communication providers to deliver text messages on our behalf. These providers may process telephone numbers and message information only as necessary to provide their services and subject to their own legal and contractual obligations.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies to operate website features; remember visitor preferences; understand how visitors use the website; measure advertising performance; identify technical problems; prevent misuse; and improve the website and customer experience.
These technologies may be provided by Pro Shine or by third parties, including website hosting providers, Google services, Meta services (including Facebook and Instagram), analytics platforms, advertising platforms, and contact-form or scheduling providers.
You may adjust your browser settings to reject or remove cookies. Disabling cookies may affect the availability or performance of certain website features. Where legally required, Pro Shine may request consent before activating nonessential analytics or advertising technologies.
6. How We Share Information
Pro Shine does not sell personal information for monetary compensation. We may disclose information in the following circumstances:
Service Providers
We may share information with companies that help operate our business, including website hosting and maintenance providers; email and SMS providers; scheduling and customer-management systems; payment processors; accounting and bookkeeping providers; analytics and advertising providers; IT and cybersecurity providers; insurance providers; and attorneys and other professional advisers. These providers may access information only as reasonably necessary to provide services to Pro Shine.
Employees and Authorized Cleaning Professionals
We may provide relevant customer information to employees or authorized contractors when necessary to find and access the service location; perform the requested cleaning; follow customer instructions; communicate about the appointment; or resolve a customer-service issue. Property access information should be limited to personnel who reasonably need it for the scheduled service.
Legal, Security, and Safety Purposes
We may disclose information when reasonably necessary to comply with a law, subpoena, court order, or government request; enforce an agreement; investigate suspected fraud or misuse; protect the rights, property, or safety of Pro Shine or others; respond to an emergency; or establish, exercise, or defend legal claims.
Business Transfers
Personal information may be transferred as part of a merger, acquisition, sale, reorganization, financing, or transfer of all or part of the business, subject to applicable law.
7. Advertising and Analytics
Pro Shine may use online analytics and advertising services to understand website traffic, measure campaigns, and promote our services. These providers may collect information through cookies, pixels, and similar technologies. Depending on the technology and applicable law, some disclosures for targeted advertising may be treated as "sharing" or a "sale," even when no money is exchanged. Pro Shine will provide any legally required cookie controls or opt-out mechanisms based on the actual advertising tools installed on the website.
8. Data Retention
We retain personal information for as long as reasonably necessary to respond to requests; provide cleaning services; maintain customer and appointment records; process payments; meet accounting, tax, insurance, and legal requirements; resolve disputes; enforce agreements; and prevent fraud and security incidents.
Retention periods may vary based on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
9. Data Security
Pro Shine uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, and destruction. However, no website, communication method, electronic-storage system, or security measure can guarantee absolute security.
You should avoid sending complete payment-card numbers, Social Security numbers, government identification documents, alarm codes, door codes, or other highly sensitive information through unsecured email or general website forms.
10. Property Access Information
Customers may provide door codes, lockbox information, alarm instructions, key details, or other access information for a scheduled service. Pro Shine may use this information only for legitimate service-related purposes and may share it only with personnel who reasonably need access to perform the service.
Customers should update or revoke property-access instructions whenever necessary. Pro Shine may delete access information when it is no longer reasonably needed, subject to legitimate operational, safety, recordkeeping, or legal requirements.
11. Reviews, Testimonials, and Photographs
When you voluntarily submit a review, testimonial, photograph, or other feedback, Pro Shine may use it to respond to you and improve its services. We will request permission before using personally identifiable customer photographs or testimonials for advertising when permission is reasonably required.
Information that you independently post on public review sites or social-media platforms may be visible to the public and governed by the policies of those platforms.
12. Children's Privacy
The Pro Shine website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information online directly from children under 13. If we learn that such information has been submitted without appropriate authorization, we will take reasonable steps to delete it.
13. Your Privacy Choices
You may contact Pro Shine to request that we explain whether we maintain personal information about you; provide access to certain information; correct inaccurate information; delete certain information; stop sending promotional emails; stop sending nonessential text messages; or explain how information is being used or disclosed.
Some requests may be limited or denied when retaining the information is reasonably necessary to complete a requested service; maintain transaction, tax, or business records; comply with law; prevent fraud; resolve disputes; or protect legal rights or safety. We may need to verify your identity before processing a privacy request.
For businesses subject to the Virginia Consumer Data Protection Act, Virginia law provides qualifying consumers with rights concerning access, correction, deletion, portability, and certain processing choices.
14. Third-Party Websites
The Pro Shine website may contain links to social-media platforms, online review services, maps, payment providers, scheduling tools, and other external websites. Pro Shine does not control the privacy, security, content, or practices of third-party websites. This Privacy Policy applies only to Pro Shine's own collection and use of information. You should review the privacy policy of any third-party service before providing information through it.
15. Do Not Track and Privacy Signals
Some browsers offer "Do Not Track" settings. Because there is no single universally accepted standard for responding to these signals, the Pro Shine website may not respond to every Do Not Track request. Where required by applicable law and supported by the website's technology, Pro Shine may recognize valid browser-based privacy preference signals related to targeted advertising or data sharing.
16. Changes to This Privacy Policy
Pro Shine may update this Privacy Policy periodically to reflect changes in our services, new website tools or providers, operational changes, legal or regulatory requirements, or updates to our data practices. The updated Policy will be posted on this page with a revised "Last Updated" date. When required by law, we may provide additional notice or request consent before using personal information for a materially different purpose.
17. Contact Us
Questions, concerns, or privacy requests may be directed to:
Pro Shine Cleaning Services
Thais R House Cleaning LLC
Richmond, Virginia
Phone: (804) 551-8988
Email: proshinerva@gmail.com
Website: https://www.proshinerva.com